Knowledge for data-driven growth
Trends & hands-on experience in CDP, Marketing Automation, Zalo OA & ZNS. Updated weekly by the Minihub CDP team.
Appointment scheduling and customer care Customer care message templates for spas, salons, and nail salons
Message templates for different stages: after the first visit, post-service instructions, check-ins, reminders to rebook, birthdays, long-absent customers, and loyalty point updates.
Appointment scheduling and customer care How to get a Google Maps review link and create a QR code for requesting reviews
Send customers a link that opens the star-rating form with one tap, or a QR code they can scan to get started. This guide covers three ways to get your Google review link, how to create and place a QR code, and what not to print next to the code.
Appointment scheduling and customer care How to respond to negative Google reviews: principles and sample responses
Customers often read how a shop owner responds to a one-star review more carefully than the review itself. Six principles, how to handle each type of negative review, and ready-to-use response templates.
Appointment scheduling and customer care How to reduce no-shows for spas, salons, and clinics
A customer who books an appointment and does not show up means a time slot is completely lost. Learn the common causes, how to measure your no-show rate, and eight ways even small businesses can reduce it.
Zalo Mini App How to drive customers to use a Zalo Mini App: seven entry points and a 30-day plan
Mini Apps do not attract users on their own. Here are seven entry points to use, from QR codes at the counter to the Zalo OA menu, along with ways to give customers a reason to open the app and measure each source.
Zalo Mini App Membership cards and loyalty points on a Zalo Mini App: how to design the program
The membership card is right in Zalo, so customers do not have to carry a card or install an app. Five decisions to finalize when designing a loyalty program, plus the numbers to track.
Zalo Mini App Should you build a Zalo Mini App or a standalone app? How to choose based on business size
A comparison of Zalo Mini Apps and standalone apps in terms of cost, development time, how customers access them, and customization, along with four questions to help you decide.
Zalo Mini App Selling on Zalo Mini App: how to open a storefront directly in Zalo
Customers browse products, place orders themselves, and have orders sent to one place. Compare this with selling through messages and marketplaces, learn how to set up a storefront, and avoid common mistakes new stores often make.
Zalo Mini App Zalo Mini App for spas and beauty salons: appointment booking, reminders, and customer retention
Technician-based appointment scheduling, automated reminders, treatment packages, and loyalty points: what Zalo Mini Apps can do for spas and beauty salons, and how to get started.
Zalo Mini App Mini game vòng quay trên Zalo Mini App: cách thu số điện thoại và kéo khách quay lại
Vòng quay may mắn, hộp quà, cào thẻ ngay trong Zalo: cách hoạt động, cách thiết kế chương trình có kết quả và những con số cần đo.
Zalo Mini App Zalo Mini App cho nhà hàng, quán cafe: làm được gì và bắt đầu thế nào
Menu quét QR, đặt bàn, tích điểm, voucher và mini game: những việc Zalo Mini App làm được cho nhà hàng, quán cafe và danh sách cần chuẩn bị.
Get the weekly Minihub CDP newsletter
The latest CDP knowledge, ZNS scenario templates, and case studies — sent straight to your inbox.
Free • No spam • Cancel anytime
